Customer Service in Healthcare

Customer Service in Healthcare

Customer service in a medical setting has a unique set of challenges specific to providing first-rate healthcare and patient satisfaction.

Eatimad Customer service training focuses on removing number of deficiencies in workplace related to patient care and the stress that the family members feel being in the healthcare facilities.

Course Schedule: 

1 Day – 3 Hours

Category:

Description

Customer Service in Healthcare

 

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Course Schedules:

Once a Month

Customer Service In Healthcare

Customer service in a medical setting has a unique set of challenges specific to providing first-rate healthcare and patient satisfaction. Among these challenges are such issues as patient privacy, high volume, and management of people in crisis. Unlike customer service interactions conducted in non-medical settings, those involving patients and their families are additionally stressful because of their reasons for needing medical attention.

Eatimad Course Overview

Most companies accept, the idea that “the customer is the boss,” that he or she is a ‘king’ or ‘queen’ (or at least a prince or princess!)  They talk about the customer always being right.  They say,…that the customer is “our reason for existing” as an organization.  Yet despite these claims, how is the service given?  Often, not great. At Eatimad, we have an absolute understanding as to how vital Customer Service in Healthcare is. Customer service in Healthcare is the lifeline of any healthcare facility.

Eatimad Training Institute DMCC offers the Customer Service in Healthcare in Dubai, Abu Dhabi and all over the UAE.

 

 

Eatimad Course Topic

  • Definition of Customer Service in Healthcare
  • Challenge of customer service in a healthcare setting
  • Diverse Nature of Healthcare patients/clients
  • Recognize and deal with customer turnoffs
  • Creating Loyal Customers
  • Recovering the Lost Customer
  • Different Types of complaining customers

Eatimad’s Customer Service in Healthcare in Dubai, Abu Dhabi and the UAE is accredited training from KHDA

 

The more CME Courses you register, the lesser you pay – BIG DISCOUNTS! await for you.

 

 2 CME Courses  480 AED
 3 CME Courses  660 AED